Ck365 Privacy Policy — Our Commitment to Protecting Your Data

Welcome to ck365. This privacy policy represents a trust agreement between you and ck365. By using the ck365.ws website or mobile app, you are considered to have accepted the terms of this privacy policy.

This policy applies to all ck365 products and services — including Sportsbook, Live Casino, slot games, Virtual Sports, and any future additions. ck365 has earned the trust of millions of users in Bangladesh, and we are committed to maintaining that trust.

We believe it is our responsibility to be fully transparent about your personal data. That is why this privacy policy is written in plain, straightforward language — no complex legal jargon, just clear and simple information that every user can understand.

Ck365 collects information in three main ways — directly from you, automatically, and through third parties. Details are provided below:

Information You Provide Directly

• Registration Information: Your name, email address, mobile number, date of birth, and password.
• KYC Documents: A copy of your national ID card, passport, or driving licence.
• Financial Information: Mobile banking number (bKash, Nagad, Rocket) and transaction history.
• Contact Information: Records of support conversations, complaints, and feedback.
• Preferences & Settings: Your gaming preferences, language settings, and notification preferences.

Automatically Collected Information

• Device Information: IP address, device type, operating system, and browser type.
• Usage Data: Which pages you visited and for how long, which games you played, and your betting patterns.
• Log Data: Login time, logout time, and failed login attempts.
• Location Data: IP-based approximate location only (not precise GPS).

Ck365 does not collect any information without purpose. Every piece of data has a specific and legitimate reason behind it. Those reasons are clearly outlined below:

• Account Management: To create, verify, and manage your ck365 account.
• Identity Verification: To complete the KYC process and prevent fraud and money laundering.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To resolve your issues and answer your questions.
• Security: To prevent unauthorized access, fraud, and cyberattacks.
• Legal Obligations: To comply with applicable laws and regulatory requirements.
• Service improvement: To analyze usage patterns and improve your overall experience.
• Responsible Gaming: To detect problematic gaming behavior and provide timely support.

Ck365 uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

Cookie Type

• Essential Cookies: To maintain login sessions and ensure site security — the site cannot function without these.
• Performance Cookies: To understand which sections of the site are used most — completely anonymous.
• Functional Cookies: To remember your language preference, theme setting, and other personalized settings.
• Analytics Cookies: To analyze user behavior and improve our services.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features on ck365 to not work properly.

Ck365 never sells your personal data. However, limited data sharing may occur in specific circumstances:

When Your Information Is Shared

• Payment Providers: To process transactions exclusively through mobile banking services such as bKash, Nagad, and Rocket.
• Technology Partners: With server hosting and cybersecurity providers who operate under strict confidentiality agreements.
• Legal Authorities: When required by a court order or government directive.
• Fraud Prevention: On a limited basis with fraud detection service providers.

All third-party partners are required to comply with ck365's strict privacy standards. They are granted access only to the specific data needed for their designated tasks — nothing more.

Ck365 does not retain data longer than necessary. Retention periods depend on the type and purpose of the data:

• Account Information: While your account is active and for up to a maximum of 5 Years or more (if required by law).
• Financial Transaction Records: In accordance with AML regulations 7 years is retained.
• KYC Documents: After verification 5 Years is retained.
• Customer Support Conversations: After the issue is resolved 2 Years until.
• Log & Device Information: Maximum 12 Months।
• Marketing Preferences: Remains active until you opt out.

Once the retention period expires, data is securely and permanently deleted or anonymized so that it can no longer be used to identify you.

Ck365 believes you have full ownership of your data. Your rights are outlined below:

Ck365 strictly prohibits participation by anyone under the age of 18. We do not knowingly collect any information from minors.

Age is verified at registration, and KYC is used to confirm age in cases of doubt. Should any minor's information be collected inadvertently, it will be deleted immediately and the associated account will be closed.

Ck365 may update this privacy policy as needed. If changes are made, we will notify you in the following ways:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, a notification will be sent to your registered email or via SMS.
• You will be notified via push notifications on the ck365 app.
• A consent popup may be shown after login.

Continued use of ck365 after any changes means you have accepted the updated policy. If you do not accept the policy, Help Center contact us to close your account.

If you have any questions, concerns, or complaints about our Privacy Policy, please get in touch. ck365's dedicated privacy team is ready to assist you with anything.

• Email: support@ck365.ws
• Live Chat: Help Center Chat with us directly on the page.
• Response Time: Within 48 hours for general requests, and within 24 hours for urgent matters.

When submitting a privacy-related request, please include your account ID and registered email so we can identify you quickly and assist you.